Privacy Policy

Welcome to Pizza Ranch. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website pizz-ranchs.digital, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile interactions, email communications, and any related services, sales, marketing, or events (collectively referred to as the "Services"). We operate within the United States and comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection regulations.

1. Who We Are

Pizza Ranch is a food service business operating in the United States. We provide customers with online ordering, delivery information, menu browsing, and related food-service experiences through our digital platforms.

2. Information We Collect

We collect various types of information in connection with the services we provide. Understanding what data we gather is an essential part of transparency and trust. Below is a detailed breakdown of the categories of personal information we may collect.

2.1 Personal Information You Provide Directly

When you interact with our website or place an order, you may voluntarily provide us with certain personal information, including but not limited to:

• Identity Data: Full name, username, or similar identifiers.
• Contact Data: Email address, telephone number, billing address, delivery address, and state/city of residence.
• Transaction Data: Details about purchases you have made, including items ordered, order history, payment method type, and transaction amounts.
• Account Data: Login credentials such as username and encrypted password if you create an account with us.
• Communications Data: Information you provide when contacting our customer service team, responding to surveys, leaving reviews, or submitting feedback forms.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us and our third-party partners.

2.2 Usage and Technical Data

When you use our website, we automatically collect certain technical and usage information. This data is generally collected through cookies, web beacons, pixels, and similar tracking technologies and may include:

• Device Information: IP address, browser type and version, operating system and platform, device identifiers, hardware model, and screen resolution.
• Log Data: Pages visited, time and date of visits, time spent on pages, links clicked, referring URLs, and exit pages.
• Location Data: Approximate geographic location based on IP address, and more precise location data if you permit this through your device settings.
• Behavioral Data: Browsing patterns on our website, items viewed, items added to cart, and interactions with promotional content.
• Performance Data: Error reports, page load times, and diagnostic data to help us improve site performance.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your activity on our website. Cookies are small text files stored on your device when you access our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). For more detailed information about how we use cookies and how you can manage them, please refer to our Cookie Policy available on our website.

2.4 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms if you connect your account or interact with our social media pages.
• Payment processors and financial institutions involved in processing your transactions.
• Analytics providers who help us understand website performance and user behavior.
• Advertising networks that provide insights to help us deliver relevant marketing content.
• Third-party delivery platforms if you place an order through their services.

3. How We Use Your Information

Pizza Ranch uses the information we collect for a variety of legitimate business purposes. We will only use your personal information where we have a lawful basis to do so under applicable law, including the FTC Act, the CCPA/CPRA, and other state privacy statutes. The primary purposes for which we use your data include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including coordinating delivery or pickup.
• Managing your customer account and maintaining accurate records.
• Sending transactional communications such as order confirmations, receipts, delivery updates, and customer service responses.
• Enabling you to use features such as saved addresses, order history, and loyalty rewards if applicable.

3.2 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve website functionality and user experience.
• Conducting internal research and development to enhance our menu offerings and service quality.
• Monitoring and diagnosing technical issues, errors, and performance problems on our website.
• Performing data analytics to understand customer preferences and optimize our operations.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and discount codes, where you have opted in or where permitted by law.
• Displaying personalized advertisements based on your browsing behavior and order history.
• Conducting surveys, contests, and promotional campaigns.
• Retargeting advertising on third-party platforms such as social media networks and search engines.

You have the right to opt out of marketing communications at any time. Each marketing email we send includes an unsubscribe link, or you may contact us directly at [email protected] to update your preferences.

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations under United States federal and state law.
• Responding to lawful requests from government authorities and law enforcement agencies.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the general public.
• Detecting, preventing, and addressing fraud, security breaches, and other potentially harmful or illegal activities.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to keep your information confidential and to use it only for the purposes for which we disclose it. Categories of service providers include:

• Payment processors: To securely handle online payment transactions.
• Delivery partners: To coordinate and fulfill food delivery orders.
• Cloud hosting and IT providers: To store and manage data securely.
• Email and marketing platforms: To send transactional and promotional communications.
• Analytics providers: Such as Google Analytics, to understand user behavior on our website.
• Customer support tools: To manage and respond to customer inquiries efficiently.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, including subpoenas, court orders, or requests from governmental or regulatory authorities in the United States. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or address emergency situations involving threats to personal safety.

4.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal information may be transferred to the successor entity as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with partners, advertisers, and other third parties for research, analytics, marketing, or business development purposes.

5. Data Security

Pizza Ranch takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, loss, alteration, or disclosure. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL)/Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized employees and contractors on a need-to-know basis.
• Secure Storage: Data is stored on secure servers with restricted physical and electronic access.
• Payment Security: We do not store full credit card numbers. Payment transactions are processed through PCI DSS-compliant payment processors.
• Regular Audits: We conduct periodic reviews and assessments of our security practices and systems.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in accordance with applicable law in the event of a security incident.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws, including the CCPA/CPRA for California residents and other applicable state statutes.

6.1 Rights Available to All Users

• Right to Know / Access: You have the right to request that we disclose what personal information we have collected about you, including the categories of data, sources, purposes of collection, and third parties with whom we share it.
• Right to Correct: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain legal exceptions (for example, we may need to retain data to comply with legal obligations or complete transactions).
• Right to Data Portability: In certain circumstances, you may request that we provide your personal information in a structured, machine-readable format so you can transfer it to another service.
• Right to Opt Out of Marketing: You may unsubscribe from marketing emails at any time using the link provided in each email or by contacting us directly.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not receive inferior service or be denied access to our offerings because you exercised a privacy right.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the CCPA as amended by the CPRA:

• Right to Opt Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information to or with third parties. We do not sell personal information; however, certain sharing of data for cross-context behavioral advertising may qualify as "sharing" under CPRA. You may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information (such as financial data or precise geolocation), you may request that we limit its use to necessary service-related purposes.
• Shine the Light Law: California Civil Code Section 1798.83 allows California residents to request information about disclosure of personal information to third parties for direct marketing purposes.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the information below. We may need to verify your identity before processing your request to ensure the security of your information. We will respond to verifiable requests within 45 days as required by the CCPA/CPRA, with a possible extension of up to an additional 45 days where necessary.

7. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the website to function correctly, including session management and security cookies.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functionality Cookies: Remember your preferences, such as saved addresses and login status, to improve your experience.
• Targeting and Advertising Cookies: Track your browsing habits to deliver relevant ads and measure the effectiveness of our advertising campaigns.

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For comprehensive information about the cookies we use and how to control them, please visit our full Cookie Policy page on pizz-ranchs.digital.

8. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general data retention periods are as follows:

When personal information is no longer required, we will securely delete or anonymize it in accordance with industry best practices. In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information indefinitely without further notice.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 18. Our digital services are not directed at minors, and we do not knowingly market to children.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we discover that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We encourage parents and guardians to monitor and supervise their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our website without parental permission.

10. International Data Transfers

Pizza Ranch is based in the United States, and our primary operations and data processing activities take place within the United States. If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your home country.

By using our website and services, you consent to the transfer of your personal information to the United States. We take appropriate safeguards to ensure that personal information transferred internationally receives adequate protection, consistent with the requirements of applicable law. When transferring data internationally, we rely on legal mechanisms such as Standard Contractual Clauses (SCCs) or your explicit consent, where required.

If you are a resident of the European Economic Area (EEA), United Kingdom, or other jurisdictions with specific data transfer requirements, and you have concerns about how your data is handled, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery services, or other online resources that are not operated or controlled by Pizza Ranch. These third-party sites have their own privacy policies, and we are not responsible for their content, privacy practices, or data collection activities.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website on our platform does not constitute an endorsement or recommendation of that site or its privacy practices.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to Do Not Track browser signals or similar mechanisms. However, you may opt out of certain tracking activities through our cookie management tools and by adjusting your browser settings.

California residents also have the right under the CCPA/CPRA to opt out of the sale or sharing of personal information, which is a broader right than DNT. Please see Section 6.2 for information on how to exercise this right.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can attempt to resolve your concern.

You may submit a privacy complaint to us at:

We commit to acknowledging all privacy complaints within 10 business days and to resolving valid complaints within 30 days of receipt, where possible.

13.1 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your privacy concern, or if you believe we are processing your personal information in a manner that violates applicable law, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC is the primary federal consumer protection authority in the United States. You can file a complaint at www.ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (for California Residents): California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Attorney General's office at oag.ca.gov.
• California Privacy Protection Agency (CPPA): The CPPA oversees enforcement of the CPRA in California. You may contact the CPPA at cppa.ca.gov.
• State Attorney General Offices: Residents of other states may contact their respective state attorney general office to report privacy concerns or violations of state consumer protection laws.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, business operations, legal obligations, or regulatory requirements. When we make material changes to this policy, we will:

• Update the "Effective Date" and "Last Updated" date at the top of this page.
• Post a prominent notice on our website homepage or send an email notification to registered users, where required by law.
• Where required by law, obtain your consent before implementing material changes that affect how we process your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days. For formal requests regarding your personal data rights (access, deletion, correction, portability), please submit your request in writing to our email address above and include sufficient information to verify your identity.